UTIO

Verticals

The difference between an agent that answers and an agent that works

An agent without a vertical converses well: it answers with your data and takes note. A vertical gives it a trade: your industry's step by step, the connections — your calendar, your CRM, your store — and what it must log in the CRM on every event. We only publish the ones proven in production: these five.

The same call, with and without a vertical

“I'd like an appointment on Thursday.”

An agent that answers

It replies politely, notes the phone number and promises someone will call back to confirm. The appointment still doesn't exist.

An agent with the appointments vertical

  • It checks your Google Calendar and offers Thursday at 10:00 or 12:30
  • It books the chosen slot and schedules the reminder
  • It leaves the contact and the appointment logged in the CRM

The five verticals in production

Leads and sales

It qualifies with your questions, quotes from your published rates and hands the hot lead to your sales rep.

Included from Business

See the vertical: Leads and sales

Support

It answers from your knowledge base and turns what it can't resolve into a ticket, details already taken.

Included from Business

See the vertical: Support

Want us to set it up? €290, once

Stand-alone configuration of a vertical, outside a full implementation, includes: your services, schedules and resources loaded, and the CRM defined for every event. Within an implementation, the vertical comes configured as standard.

We take on other industries as custom projects. Tell us about yours

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UTIO is the AI agent line of Universal Telecom, an operator registered with the CNMC.