An agent that answers
It replies politely, notes the phone number and promises someone will call back to confirm. The appointment still doesn't exist.
Verticals
Verticals: AI agents that work your industry
Without a vertical, the agent answers and takes notes. With one, it works: it follows your industry's steps, uses your calendar, your CRM or your store, and logs every event in the CRM. We only publish the ones proven in production: these five.
In short
A vertical is the trade of UTIO's AI agent: the steps it follows in your industry, what it connects to and what it logs in the CRM on every event. Five are in production.
- Appointments and bookings: included · Leads and sales: included from Business · Support: included from Business · Personal assistant: +€39/mo · E-commerce: +€39/mo.
- Want it set up outside a full implementation? €290, once.
- They run on the voice and WhatsApp plans.
- Other industries: as a custom project.
Last reviewed:
The same call, with and without a vertical
“I'd like an appointment on Thursday.”
An agent with the appointments vertical
- It checks your Google Calendar and offers Thursday at 10:00 or 12:30
- It books the chosen slot and schedules the reminder
- It leaves the contact and the appointment logged in the CRM
The five verticals in production
Appointments and bookings
Real slots from your Google Calendar: the agent books, moves or cancels, sends the reminder and does the check-in.
Included
See the vertical: Appointments and bookingsLeads and sales
It qualifies with your questions, quotes from your published rates and hands the hot lead to your sales rep.
Included from Business
See the vertical: Leads and salesSupport
It answers from your knowledge base and turns what it can't resolve into a ticket, details already taken.
Included from Business
See the vertical: SupportPersonal assistant
Your calendar, your email, your quotes and invoices in the ERP, and the daily summary at close.
+€39/mo
See the vertical: Personal assistantE-commerce
“Where is my order?” and catalogue questions, answered from your connected store.
+€39/mo
See the vertical: E-commerceVerticals sit on top of the voice agent and the WhatsApp agent. See full pricing
Want us to set it up? €290, once
Stand-alone configuration of a vertical, outside a full implementation, includes: your services, schedules and resources loaded, and the CRM defined for every event. Within an implementation, the vertical comes configured as standard.
We take on other industries as custom projects. Tell us about yours
Verticals FAQ
What is a vertical for an AI agent?
The agent's trade. It tells the agent which steps to follow in your industry, what to connect (your calendar, your CRM or your store) and what to log in the CRM on every event. Without a vertical the agent answers well and takes notes; with one, it books the appointment, passes on the lead or opens the ticket.
How much does a vertical cost?
It depends which one: Appointments and bookings: included · Leads and sales: included from Business · Support: included from Business · Personal assistant: +€39/mo · E-commerce: +€39/mo. Each page explains which plan it goes with.
Can I use more than one vertical on the same agent?
Yes. An extra vertical on your plan costs €39/mo.
Do they work on the phone and on WhatsApp?
Yes: verticals are set up on the voice and WhatsApp plans. Each page shows which plan includes it, or whether it can be added to any plan.
What does the stand-alone setup include?
For €290, once, we load your services, schedules and resources and define what the CRM does on every event. With a full implementation, the vertical comes configured already.
What if my industry isn't one of these five?
We take on other industries as custom projects. Tell us what you need in the form and we'll explain how we'd set it up.
Ready to transform your customer service?
Tell us what you want to solve and our team will get back to you within 24 working hours.
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