Official WABA
The official WhatsApp Business API. A verified number in your company's name, approved marketing templates, and delivery and read receipts. For campaigns and volume.
UTIO WhatsApp
Not a chatbot with an inbox. WhatsApp plus the full CRM.
A bot replies and forgets. Here every conversation leaves a record: it enters the pipeline, gets assigned to a rep and ends up as an appointment, a quote or a ticket. Building it yourself is free; wiring it into your business is paid.
In short
UTIO's WhatsApp agent is a shared inbox with AI and the full CRM inside: every conversation becomes a record, enters the pipeline and ends up as an appointment, a quote or a ticket. From €49/mo with 3 users and 500 AI conversations.
- The AI is gradual: you can start with no AI, just the inbox and CRM, and move to draft or automatic once you trust it.
- Connect your existing number by QR, or Meta's official WABA. If you already use HubSpot, Zoho, Pipedrive or Holded, it works as a mirror.
- Meta's service conversations are included; an extra AI conversation costs €0.04.
- Building it yourself is free and the 14-day trial needs no card. No lock-in.
Last reviewed:
A shared WhatsApp inbox for the whole team, with as much AI as you decide
The company WhatsApp stops living on one person's phone.
- Shared
- The whole team works on the same conversations and each one has an owner: nobody replies twice and no message is left unclaimed.
- No AI when that's what you need
- You can run it as just an inbox and CRM: your team replies and the agent stays out. The AI switches on when you want it. And when someone on your team takes over a conversation, the AI genuinely goes quiet for that customer.
- Several lines, voice notes transcribed
- Several WhatsApp lines per company in the same inbox. Voice notes arrive transcribed: you read them in a second and the agent understands them.
- You choose who it replies to
- People, groups, or groups in “listen only” mode: it reads and logs, but doesn't write.
Autonomy is gradual
- no AI The agent stays out; your team replies from the inbox.
- ask first Before replying, it asks you.
- draft It prepares the reply; you send it.
- automatic It replies and leaves the record in the CRM.
Nobody hands over their WhatsApp on day one.
The full CRM comes inside the monthly fee
Not a chat list with labels. The entire CRM, inside the same monthly fee.
- Contacts with a timeline
- Messages, calls, emails and appointments for every contact, on one card and in order.
- Kanban pipeline with assignment
- Every lead enters the pipeline and gets assigned to a rep. Drag the card, change the stage.
- Tasks
- Whatever the agent logs becomes a task with an owner and a date.
- Tickets
- Issues stay open until someone closes them, instead of getting buried in the chat.
- Calendar
- The appointments the agent books land in the team calendar.
Already on the Universal Telecom phone system? Every user on your phone system answers the same WhatsApp number from the same place they take their calls.
See WhatsApp in the phone system (in Spanish)
Already have a CRM? We work as a mirror
If you use HubSpot, Zoho, Pipedrive or Holded, UTIO's CRM works as a mirror: the agent writes to both and your team stays where it always worked. No migration, no double entry.
- HubSpot
- Zoho
- Pipedrive
- Holded
Those four only. Outside that list we don't promise integrations: ask us before you sign up.
How do you connect your number? Official WABA or QR
Both land in the same inbox and the same CRM.
Your existing number, by QR
Scan a code and the agent, the inbox and the CRM work on the WhatsApp you already use. No paperwork with Meta.
If in doubt, start with QR and move to WABA when you need marketing templates or receipts.
Multi-agent teams on the top plan
The Advanced plan goes up to 20 users and organises the inbox into multi-agent teams: sales and support kept apart, every conversation in the right team. Plus quotes, payments, API and a client app.
Get phone calls too? The voice agent logs to the same CRM, and the email module adds your mail for €39/mo.
What Meta charges for WhatsApp and what we charge
Two line items on the bill, each with its owner.
Meta's side
- Service conversations
- The ones your customer opens by writing to you and you answer: included in your plan. We don't pass them on.
- Marketing templates
- Meta charges these per send and they only exist on the official WABA. We pass them on at cost + 15%.
UTIO's side
- The plan fee
- It covers the inbox, the full CRM and the plan's AI conversations.
- Extra user
- €12/mo per additional seat.
- Extra AI conversation
- €0.04 per conversation beyond the ones included.
WhatsApp agent pricing, seats included
The monthly fee covers the inbox, the full CRM and the AI conversations, with no lock-in. Setup is zero if you build it yourself.
On every plan: extra user at €12/mo and extra conversation at €0.04.
Essential
€49/mo
3 users · 500 AI conversations a month
- Shared inbox
- CRM
- AI replies
- Creator-built agent
Setup
- €0
- You build it. Creator creates the agent by reading your website, in one minute.
- €290
- We build it: your agent tuned to how you write, your vertical configured, your calendar or CRM connected, tests with real conversations and adjustments through the first month.
Full first year: €878 · setup is 33% of it
Business
€129/mo
8 users · 2,500 AI conversations a month
- One vertical configured
- Pipeline with assignment
- Tickets
- Calendar
Setup
- €690
- We build it: your agent tuned to how you write, your vertical configured, your calendar or CRM connected, tests with real conversations and adjustments through the first month.
Full first year: €2,238 · setup is 30% of it
Advanced
€249/mo
20 users · 8,000 AI conversations a month
- Multi-agent teams
- Quotes
- Payments
- API
- Client app
Setup
- from €1,490
- We build it: your agent tuned to how you write, your vertical configured, your calendar or CRM connected, tests with real conversations and adjustments through the first month.
Full first year: from €4,478 · setup is 33% of it
Real cases
WhatsApp agent
Food e-commerce · handles an average of 430 orders a month
They needed order information and tracking handled on WhatsApp, abandoned carts recovered and customers reactivated through campaigns.
What was set up: A WhatsApp agent plus an automation with their shipping carrier.
The work it does
- Answers order information and tracking on WhatsApp
- Recovers abandoned carts
- Runs customer reactivation campaigns
- Reviews and reconciles shipments with the carrier
Pays €49/mo
WhatsApp agent FAQ
What's the difference between the official WABA and connecting by QR?
The WABA is the official WhatsApp Business API: a verified number in your company's name, Meta-approved marketing templates, and delivery and read receipts. It's the route for campaigns and volume. The QR connects your existing number by scanning a code, with no paperwork with Meta: the inbox, the AI and the CRM work the same. If in doubt, start with QR and move to WABA when you need marketing templates or receipts.
What happens if I go over the included conversations?
Nothing dramatic: extra conversations are billed at €0.04. With 500 included on Essential, 2,500 on Business and 8,000 on Advanced, a one-off campaign is absorbed by paying the extra; if you go over every month, the next plan up is almost always cheaper.
Who sees what in the CRM?
The inbox is shared: the whole team sees the conversations and each one has an owner, so nobody replies twice and no message is left unclaimed. The pipeline assigns leads across reps, and every task, ticket or appointment is in someone's name. On the Advanced plan, multi-agent teams separate work areas — sales and support, for example.
I already use HubSpot, Zoho, Pipedrive or Holded. Do I have to migrate?
No. With those four, UTIO's CRM works as a mirror: the agent writes to both and your team stays on the tool it already uses, with no migration and no double entry. Outside that list we don't promise integrations: if you use another CRM, ask us before you sign up.
Can I use it as a shared inbox and CRM only, with no AI?
Yes. The AI is gradual: no AI, ask first, draft or automatic. You can start with no AI — your team replies from the inbox and everything is logged in the CRM — and switch it on whenever you like. Most teams then move to draft: the agent prepares the reply and a person sends it.
Where is the data kept?
We confirm exactly where it is hosted in writing before you sign, together with the data-processing agreement. What the product already does: the agent won't give out a person's details for a number someone reads out (it uses the channel's number or a verification code), and you can request export or deletion of your data whenever you need.
Is there a minimum contract?
No. Billing is monthly and you can cancel any time. If you leave, you take your numbers with you by portability, plus your CRM export and recordings. The 14-day trial doesn't ask for a card, so there is nothing to cancel either.
The next step: have it publish to your blog and social media too
The content agent writes the article, prepares each network's posts, checks the figures and publishes on schedule. From €49/mo, on a bill you already have.
Ready to transform your customer service?
Tell us what you want to solve and our team will get back to you within 24 working hours.
- Phone
+34 951 047 200 - Email
utio@utio.io - WhatsApp
Send a message
- 21 years as an operator
- Registered with the CNMC
- In-house support in Spanish