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Chat on your website

AI chat for your website, run by the agent that already serves your customers

Your UTIO agent answers on your website too. Conversations land in the CRM's Web chats inbox and, when needed, a person takes over: the AI stays quiet in that conversation until you hand it back. For now, we enable your domain for you so the chat works on your site.

Sign up Ask us to enable it

In short

UTIO's website chat is your agent's widget for your site: a snippet you paste into your pages, conversations in the CRM and handover to a person. You pay as you go: €0.015 per agent reply, from your balance, with no subscription.

  • We add your domain for you: until then, the browser blocks the chat's replies on your site. The test URL always works, because it's hosted by UTIO.
  • Only with agents on UTIO's own engine: an n8n or Ultravox agent has no website chat.
  • No cookies: the conversation is remembered in the visitor's browser.
  • To view or cancel their data (appointments, tickets), the visitor verifies with a code sent to the WhatsApp or email on their record.

What the website chat does

What's already in production.

  • One snippet for your site

    A single tag you paste before </body>. Choose the title, colour, greeting (with "auto" it greets in the page's language), input placeholder, position on the right or left, and whether it opens by itself.

  • A test URL to share

    A page with the chat already open, which you can send to your team before touching your site.

  • Handover to a person

    When the agent escalates or someone clicks "I'll take it", the AI goes quiet and a person replies; their message reaches the visitor within seconds. "Hand back to the agent" undoes it.

  • An inbox in the CRM

    Conversations arrive in CRM → Web chats, alongside the rest of your customers.

  • Switch it off without touching the rest

    A toggle on the agent's record turns the chat on or off instantly, and the other channels carry on as before.

  • Personal data behind verification

    The chat is anonymous. To view or cancel an appointment or a ticket, the visitor gets a code on the WhatsApp or email already on their record.

  • Built-in protections

    A site key per agent, 30 messages per minute per IP, 200 messages per session and messages of up to 4,000 characters. If your account runs out of balance, the AI stops answering and the conversation goes to a person.

  • In the page's language

    The chat tells the agent your page's language. The widget's fixed texts come in Spanish, English and French; for other languages, you write them.

How to get started

The actual steps in the UTIO panel.

  1. In the panel, go to AI agents → Create agent. Under Channel, choose "Chat on your website" and click "Create the chat".
  2. In step 3, open the test URL and copy the snippet to paste into your site, before </body>.
  3. Ask us to add your domain: we enable it so the chat answers on your site.
  4. Customise the chat on the agent's record, "Your website chat" section, and copy the snippet again.
  5. Handle conversations in CRM → Web chats.

What it costs

€0.015/reply

Each agent reply is deducted from your balance. No monthly fee.

  • The website chat isn't a separate module: you create it from "Create agent".
  • The 14-day trial doesn't exclude it; to make it work on your domain, we enable it for you.
  • Base rates, excluding VAT. If you buy through a partner, their rates apply.
Sign up See all pricing

What you need and what it doesn't do

Worth knowing before you put it on your site.

What you need

  • An agent on UTIO's own engine.
  • Your domain added on our side: for now we do it on request.
  • Balance for the agent's replies.

What it doesn't do

  • Pasting the snippet isn't enough: until your domain is added, the browser blocks the replies.
  • No voice and no attachments: text only.
  • Visitors don't identify themselves automatically: without the verification code, their data isn't read or cancelled.
  • It doesn't work with n8n or Ultravox agents.

The same agent can also answer on WhatsApp and by phone , with the same customer record in the AI CRM .

Further reading

Questions about the website chat

Can I reply myself instead of the AI?

Yes. "I'll take it" pauses the AI in that conversation, your message reaches the visitor within seconds, and "Hand back to the agent" switches it back on.

How do I switch it off without stopping the WhatsApp agent?

With the "Web chat active" toggle on the agent's record: the chat stops answering immediately and the other channels carry on.

Does it use cookies?

No. The conversation is remembered in the visitor's browser (localStorage), with no cookies.

Does it work on my WordPress site, or any site?

You paste the same snippet before </body>, but first we need to add your domain: until then, the browser blocks the replies. Ask us and we'll enable it for your domain. The test URL works from the start.

How much does it cost?

€0.015 per agent reply, from your balance, with no monthly fee. Base rates, excluding VAT.

Want your agent's chat on your website?

Tell us the domain and which agent should answer, and we'll enable it for your site. We'll get back to you as soon as possible, usually within one working day.

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UTIO is the AI agent line of Universal Telecom, an operator registered with the CNMC.