UTIO Voice · Reception plan
An AI virtual receptionist that picks up when you can't
It greets callers with your business name, answers the everyday questions, books from the real free slots in your calendar and takes the message. When a call needs judgement, it hands it to a person with the reason already explained. And everything is logged in the CRM.
In short
An AI virtual receptionist is a voice agent that answers your business phone the way your front desk would. At UTIO it's the Reception plan: €149/mo with 500 minutes, one number, the appointments vertical and notifications included.
- Building it yourself costs €0: Creator sets up the agent by reading your website; to let it book, switch on the calendar in the agent's settings. Google Calendar is included. If you'd like us to connect it to your CRM, implementation is €490.
- It introduces itself as a virtual assistant and hands the call to a person whenever the caller asks or by the rules you set.
- Go over the 500 minutes and extra minutes cost €0.25 each, and usage comes out of your balance: you never spend more than you've topped up.
- 14-day trial with €10 of free credit (about 30 voice minutes), no card and no lock-in.
What the AI receptionist does, and what it doesn't
Only what already runs in production. The limits are on show too.
What it does
- Greets callers with your business name and introduces itself as a virtual assistant.
- Answers frequent questions (opening hours, address, services, published prices) from the information you give it.
- Books appointments from real free slots in your calendar (synced with Google Calendar if you connect it): book, move or cancel.
- Takes messages: who's calling, what about and how to call them back, and creates a CRM task for you to return the call.
- Hands the call to a person when needed: on request or by the rules you set, to your mobile or any landline.
- Answers in the customer's language.
- Logs every call in the CRM, which comes with the plan.
What it doesn't do
- It doesn't pretend to be a person: it introduces itself as a virtual assistant.
- It doesn't give professional advice: no medical, legal or financial advice.
- It doesn't diagnose: if someone describes a symptom, it takes a note and transfers the call.
- It doesn't write custom quotes: it gives the prices you publish and leaves the rest to your team.
- It doesn't confirm an appointment that isn't in your calendar.
- It won't give out a person's details for a number someone reads out: it uses the caller's number or a verification code.
You set those limits: you decide what it answers and what always goes to a person.
Task by task: what it does, what it doesn't and what it costs
The same information in a table, so you can compare at a glance.
| Task | What it does | What it doesn't do | Price |
|---|---|---|---|
| Answering | Greets callers with your business name and introduces itself as a virtual assistant. | It doesn't pretend to be a person. | Included in Reception |
| FAQs | Opening hours, address, services and published prices, from your information. | No professional advice and no custom quotes. | Included in Reception |
| Appointments | Real slots from your calendar; book, move or cancel. | It doesn't confirm an appointment that isn't in your calendar. | Appointments vertical included |
| Messages | Notes who called and why, and creates a task for you to call back. | It won't give out a person's details for a number read out to it. | Notifications included |
| Handing over to a person | On request or by your rules, to your mobile or any landline. | It doesn't hold on to a call that needs judgement. | Included in Reception |
| Languages | Answers in the customer's language. | It's no substitute for checking your information in each language you offer. | Included in Reception |
| CRM | Logs every call in the UTIO CRM. | You can connect your own CRM yourself under Your apps, or we set it up as part of implementation. | CRM in the plan; connecting your own CRM: €490 implementation |
| Reception | Reception plan: €149/mo with 500 minutes (€0.30/min) and one number included. Extra minutes at €0.25. Setup €0 if you build it, €490 if we do. | ||
Self-built (€0), it includes Google Calendar and the appointments vertical; the €490 implementation tunes your script and connects your CRM. Prices exclude VAT.
What the AI virtual receptionist costs
€149/mo
- 500 minutes included (€0.30/min) and one number.
- Extra minutes at €0.25/min; usage comes out of your balance.
- Appointments vertical, notifications and CRM included in the plan.
- Setup: €0 if you build it with Creator; €490 if we build it (script tuned, CRM connected, tests with real calls and adjustments through the first month).
- Full first year with implementation: €2,278.
- Prices exclude VAT. No lock-in.
Need outbound calls or more minutes? The Business plan is €349/mo with 1,500 minutes.
Still weighing it up? See how you step up from an AI phone system to an agent that answers, or read the comparison with a phone system, a receptionist and voicemail.
Further reading
How to choose an AI virtual receptionist for your SME in 2026
How to choose an AI virtual receptionist for your small business in 2026: ten criteria, what to ask every provider and what UTIO offers on each point.
Human receptionist or AI virtual receptionist: which one fits?
Human receptionist or AI virtual receptionist? What each one does, when each makes sense, how to combine them and what they cost, with a comparison table.
How to use a local number to receive international calls
Find out how to use a local number for international calls, and what to check about coverage, requirements and costs before connecting it to your voice agent.
Questions before you choose an AI receptionist
Will it replace my receptionist?
That isn't the point. It takes the repetitive calls off their plate (opening hours, appointments, messages) and answers when they can't: line busy, lunch break or out of hours. Calls that need judgement still go to a person, with the reason already logged in the CRM.
What happens to calls it can't handle?
It hands them to a person, whenever the caller asks or by the rules you set, to your mobile or any landline. If nobody picks up, the call comes back to the agent, which takes the message and creates a CRM task for you to call back.
How much does an AI virtual receptionist cost?
At UTIO, €149/mo on the Reception plan: 500 minutes, one number, the appointments vertical, notifications and the CRM included. Extra minutes cost €0.25. Building it yourself costs €0 (you switch on the calendar in the agent's settings, Google Calendar included); if you'd rather we connect it to your CRM, implementation is €490. Prices exclude VAT, with no lock-in.
Can I keep my phone number?
The plan includes its own number, which we activate on your account for you, so you can test without touching your line. If you want the receptionist to answer the number you already use, tell us before you sign up and we'll explain in writing how it works in your case. And if you ever leave, you take your numbers with you by porting them.
Can I try it before paying?
Yes. The trial lasts 14 days, includes €10 of free credit (about 30 voice-agent minutes) and doesn't ask for a card, so there's nothing to cancel.
Ready to transform your customer service?
Tell us what you want to solve and our team will get back to you as soon as possible, usually within one working day.
- Phone
+34 951 047 200 - Email
utio@utio.io - WhatsApp
Send a message
- 21 years as an operator
- Registered with the CNMC
- In-house support in Spanish