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AI agent for e-commerce: the one that answers for your store
“Where is my order?” stops being a pending email: the agent checks the connected store and answers on the spot, at the hour your customers actually shop.
+€39/mo
What it does, step by step
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It receives the question
WhatsApp or call, in the evening too, when your customers shop.
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It looks the order up in the store
Order status, total, date and items, as they are in your store; delivery times are the ones you give it.
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It answers from the catalogue
Products, price and availability from the connected store. It looks up and answers: it doesn't modify your store.
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It leaves the record
Every query stays on the customer's record and every incident opens its ticket in the CRM.
What gets connected
- Your store
- The connected store is the source: orders and catalogue, exactly as they are in your e-commerce.
- The UTIO CRM
- Customer records, incident tickets and leads from those who ask without buying.
What happens in the CRM on every event
Every conversation with a shopper is worth more than the answer: this is what gets written.
- Order query
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It writes: Record
Logged on the customer's record: which order they asked about and what they were told.
- Order incident
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It writes: Ticket
The order that doesn't arrive opens a ticket, details taken: your team enters with the case built.
- Interest in a product
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It writes: Lead
Whoever asks without buying is kept as a contact with the conversation, and joins the pipeline according to your routing rules.
- New customer
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It writes: Contact
Whoever writes for the first time becomes a contact: the next conversation starts with history.
What it costs
+€39/mo on your plan
It adds onto any voice or WhatsApp plan. The store connection is done during implementation.
Stand-alone configuration outside an implementation: €290, once — your store connected, your schedules and resources, and the CRM defined for every event.
Questions about this vertical
Does it need a specific plan?
No: it's a +€39/mo vertical on any voice or WhatsApp plan. The store connection is done during implementation or with the €290 stand-alone configuration.
What can it look up in the store?
What the vertical ships in production: orders (status, total, date and items; delivery times are the ones you give it) and catalogue (products, price and availability) from the connected store. It looks up and answers: it doesn't modify your store.
What happens when an order doesn't arrive?
The agent opens a ticket in the CRM with the details already taken: who it is, which order and what they've been told. Your team picks up a ready-made case and the customer doesn't have to repeat themselves.
Will it give order details to anyone?
No. It only shows the orders of whoever is writing: their WhatsApp number or email must match the purchase. It never gives out the address or phone number.
Which stores does it work with?
WooCommerce, Shopify or PrestaShop. You connect the store under “Your apps”.
Ready to transform your customer service?
Tell us what you want to solve and our team will get back to you as soon as possible, usually within one working day.
- Phone
+34 951 047 200 - Email
utio@utio.io - WhatsApp
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