All verticals Vertical
The agent that answers for your store
“Where is my order?” stops being a pending email: the agent checks the connected store and answers on the spot, at the hour your customers actually shop.
+€39/mo
What it does, step by step
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It receives the question
WhatsApp or call, at any hour: your customers shop at night, your store no longer closes.
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It looks the order up in the store
Status, shipping and delivery times: what your connected store says, right then, with nobody watching the inbox.
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It answers from the catalogue
Products, variants and availability from the connected store. It looks up and answers: it doesn't modify your store.
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It leaves the record
Every query stays on the customer's record and every incident opens its ticket in the CRM.
What gets connected
- Your store
- The connected store is the source: orders and catalogue, exactly as they are in your e-commerce.
- The UTIO CRM
- Customer records, incident tickets and leads from those who ask without buying.
What happens in the CRM on every event
Every conversation with a shopper is worth more than the answer: this is what gets written.
- Order query
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It writes: Record
Logged on the customer's record: which order they asked about and what they were told.
- Order incident
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It writes: Ticket
The order that doesn't arrive opens a ticket, details taken: your team enters with the case built.
- Interest in a product
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It writes: Lead
Whoever asks without buying enters the pipeline as a lead, with the product they looked at.
- New customer
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It writes: Contact
Whoever writes for the first time becomes a contact: the next conversation starts with history.
What it costs
+€39/mo on your plan
It adds onto any voice or WhatsApp plan. The store connection is done during implementation.
Stand-alone configuration outside an implementation: €290, once — your store connected, your schedules and resources, and the CRM defined for every event.
Questions about this vertical
Does it need a specific plan?
No: it's a +€39/mo vertical on any voice or WhatsApp plan. The store connection is done during implementation or with the €290 stand-alone configuration.
What can it look up in the store?
What the vertical ships in production: orders (status, shipping, delivery times) and catalogue (products and availability) from the connected store. It looks up and answers: it doesn't modify your store.
Ready to transform your customer service?
Tell us what you want to solve and our team will get back to you within 24 working hours.
- Phone
+34 951 047 200 - Email
hola@utio.io - WhatsApp
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