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The agent that runs your appointment book
It answers, checks your Google Calendar and books the appointment into a slot that actually exists. And every move — the booking, the change, the no-show — gets logged in the CRM.
Included
What it does, step by step
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It answers the call or the WhatsApp
At any hour. It introduces itself as an assistant and asks which service the appointment is for.
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It checks your Google Calendar
It reads the calendar right then and offers only slots that exist. No “we'll call you back to confirm”.
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It books, moves or cancels
It closes the appointment in the chosen slot. If the customer wants to change or cancel it, that's settled in the same conversation.
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It sends the reminder
Before the appointment, the reminder goes out on its own: the customer confirms or says they can't make it.
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It does the check-in
On the day, attendance is confirmed and recorded. What isn't recorded can't be improved.
What gets connected
- Google Calendar
- The agent reads and writes in the calendar you already use: the slots it offers are the real ones.
- The UTIO CRM
- Included in the fee: contacts, calendar, tasks and pipeline. No separate licences.
What happens in the CRM on every event
This is the difference between an agent that answers and one that works: every event in the conversation leaves its record.
- Booking
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It writes: ContactAppointmentReminder
The contact is created or updated, the appointment enters the CRM calendar and the reminder is scheduled.
- Appointment change
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It writes: Appointment
The appointment moves in your Google Calendar and in the CRM calendar at once: one truth, no double entries.
- Cancellation
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It writes: AppointmentTask
The slot frees up in the calendar and a task remains, in case you want to fill it again.
- No-show
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It writes: RecordTask
The no-show is flagged on the contact's record and the call-back task is created.
- Interested but not booked
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It writes: Lead
If they asked but didn't book, they enter the pipeline as a lead, with their request noted.
What it costs
Included in your plan
The appointments vertical comes included: on voice, from the Reception plan (€149/mo with 500 minutes); on WhatsApp, the CRM calendar arrives with the Business plan (€129/mo).
Want us to set it up outside a full implementation? Stand-alone configuration: €290, once — your services, schedules and resources loaded, and the CRM defined for every event.
Questions about this vertical
Can two customers book the same slot?
No. The agent reads your Google Calendar slots at the moment of the conversation and books against the real calendar: once a slot is taken, it stops being offered.
Can the customer change or cancel their appointment with the agent?
Yes. Booking, moving and cancelling are the vertical's three operations. The change lands in your calendar and in the CRM, and the freed slot goes back on offer.
What happens when someone doesn't show up?
The no-show is flagged on the contact's record and the CRM creates the call-back task: the lost slot isn't lost twice.
Ready to transform your customer service?
Tell us what you want to solve and our team will get back to you within 24 working hours.
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+34 951 047 200 - Email
hola@utio.io - WhatsApp
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