UTIO

Real case studies of AI agents in production

Three real clients, no embellishment: what they asked for, what was set up and what their agent does in production today. No names: each case is identified by its industry.

In short

Three UTIO clients with AI agents in production: one on WhatsApp and two on voice. Here's what they do and what they pay:

  • Food e-commerce (WhatsApp agent): handles an average of 430 orders a month; pays €49/mo.
  • European EV grant management company (Voice agent): pays €349/mo, plus an average of €414/month in additional traffic.
  • Law firm (Voice agent): answers around 200 calls a month; pays €149/mo.

Last reviewed:

WhatsApp agent

Food e-commerce · handles an average of 430 orders a month

The brief: They needed order information and tracking handled on WhatsApp, abandoned carts recovered and customers reactivated through campaigns.

What was set up: A WhatsApp agent plus an automation with their shipping carrier.

The work it does

  • Answers order information and tracking on WhatsApp
  • Recovers abandoned carts
  • Runs customer reactivation campaigns
  • Reviews and reconciles shipments with the carrier

Pays €49/mo

Voice agent

European EV grant management company

The brief: They manage electric-car grants in the UK and Spain and needed their leads qualified over the phone.

What was set up: A voice agent dedicated to lead qualification.

The work it does

  • Qualifies leads over the phone
  • Covers both markets: the UK and Spain

Pays €349/mo — plus an average of €414/month in additional traffic

Voice agent

Law firm · answers around 200 calls a month

The brief: They needed the firm's leads, the diary and the qualification of every contact handled over the phone.

What was set up: A voice agent for leads, diary and qualification.

The work it does

  • Manages the firm's leads
  • Keeps the diary
  • Qualifies every contact

Pays €149/mo

Each client's volume and what they pay are published with their permission. Result figures will appear once verified.

How would it work in your business? See the verticals in production and pricing.

Companies already working with us

More than 2,000 customers have trusted us. Here are some of them:

Customers in 19 countries Spain, Türkiye, Morocco, France, United Kingdom, United Arab Emirates, United States, Chile, Hong Kong, Italy, Belgium, Switzerland, Tunisia, Algeria, Cameroon, Guinea-Bissau, Colombia, Costa Rica and Argentina.

Also working with us:

  • Morocco Tingis Group BPO
  • Morocco Formula Call Center Call centre
  • Morocco Grupo Conecta Maroc BPO, back office and sales
  • Morocco Safar To Go Travel
  • France Cristal Assurance Insurance
  • France Giantlink BPO, back office and sales
  • France T-Doc BPO, back office and sales
  • France Go MyBiz BPO, back office and sales
  • Spain Coysa Asesores Advisory firm
  • United Kingdom Elderly Aids Elderly aids
  • United Arab Emirates Digital Finance International Finance
  • United States Celeritech International Corp Consulting
  • Chile Capacitación Creativa SpA Training
  • Hong Kong Tiger Cloud Co. Limited BPO, back office and sales

And many more.

Case studies FAQ

Are these real clients?

Yes. They are three clients whose agent is running in production today. For each one we describe the brief, what was set up and the work the agent does.

How much do these clients pay?

Food e-commerce (WhatsApp agent): handles an average of 430 orders a month; pays €49/mo. European EV grant management company (Voice agent): pays €349/mo, plus an average of €414/month in additional traffic. Law firm (Voice agent): answers around 200 calls a month; pays €149/mo.

Why aren't the clients named?

Because each case's public identity is its industry. We describe what the agent does, not who the client is.

Why are there no result figures?

Because they aren't verified yet. What we do publish, with each client's permission, are the facts: the brief, the setup, the work, their volume and what they pay.

Can I set up an agent like these?

Yes. You can build it yourself with Creator, which sets up the agent by reading your website, or ask us to build it and connect it to your business. There's a 14-day trial, no card needed.

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UTIO is the AI agent line of Universal Telecom, an operator registered with the CNMC.