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It depends on the channel. The WhatsApp agent costs from €49/mo with the full CRM; the voice agent, from €149/mo with 500 minutes and one number included; and email bolts onto either for €39/mo. Building it yourself costs €0; if you'd rather we wire it into your calendar and CRM, implementation starts at €490. Prices exclude VAT; no lock-in.

Five, in production: Appointments and bookings (included); Leads and sales (included from Business); Support (included from Business); EVA, personal assistant (from €39/mo); E-commerce (+€39/mo). They work over the phone, WhatsApp, email and your website chat; EVA works for your team, not your customers. Other industries we build as a custom project.

Yes, within the current framework. We are a CNMC-registered operator, the agent introduces itself as a virtual assistant at the start of every call, it won't give out a person's details for a number someone reads out, and we sign a GDPR data-processing agreement. If your industry has its own rules, we configure what the agent may answer and what always goes to a person.

That's our default: the agent says at the start of the call that it is a virtual assistant. You can adjust the wording, not remove it — we don't build agents that pose as humans. It also works in your favour: callers get to the point and calls run shorter.

We confirm exactly where it is hosted in writing before you sign, together with the data-processing agreement. What the product already does: the agent won't give out a person's details for a number someone reads out (it uses the channel's number or a verification code), and you can request export or deletion of your data whenever you need.

Yes, and we don't hide it: it introduces itself as an assistant. That said, it understands natural sentences, interruptions and accents, with no keypad menus and no need to speak slowly. The useful measure isn't whether it fools anyone, but whether it gets things done: booking the slot, taking the message, handing over the call with context.

Yes. You set the rules: by schedule, by topic, or whenever the caller asks. The agent does a cold or announced (warm) transfer to your mobile or a PBX extension, with the context already logged in the CRM. And when someone on your team takes over a conversation, the AI genuinely goes quiet for that customer. If nobody picks up, it takes the message and schedules the call-back.

Self-service: minutes. Creator builds the agent by reading your website and the number activates right away, in draft mode. If we set it up for you, the agent is usually answering within the first week, and we spend the first month tuning the script with real calls.

Nothing dramatic: extra minutes are billed at €0.25 on Reception, €0.19 on Business and €0.15 on Contact. No service cut-off, no forced plan change. We alert you at 80% of your minutes and you can set a spending cap, so the bill holds no surprises. If you go over every month, the next plan up is almost always cheaper.

No. Billing is monthly and you can cancel any time. If you leave, you take your numbers with you by portability, plus your CRM export and recordings. The 14-day trial doesn't ask for a card, so there is nothing to cancel either.

Creator builds the agent by reading your website: it knows what you do and it answers. Implementation is everything else: connecting it to your calendar so it books real slots, to your CRM so hot leads reach your sales rep, to your ERP if needed, and tuning the script with real calls over the first month. Building it yourself is free; wiring it into your business is paid, from €490.