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The agent that answers from your docs and opens tickets
The repetitive questions it answers from your knowledge base. What it can't resolve it doesn't make up: it opens a ticket with the details already taken, and your team starts with the work done.
Included from Business
What it does, step by step
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It receives the query
Call or WhatsApp. It introduces itself as an assistant and asks what needs solving.
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It searches your knowledge base
It answers from your documentation: opening hours, terms, how a given process works. In your words, not its own.
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It resolves the repetitive
Most support is the same dozen questions. Those stop reaching your team.
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It opens a ticket for the rest
What it can't resolve becomes a ticket: who they are, what's wrong and what they've been told.
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Your team follows the thread
The ticket arrives with the full history in the CRM. Nobody asks the same thing twice.
What gets connected
- Your knowledge base
- The documentation you load is the only source of answers: what isn't there doesn't get answered.
- The UTIO CRM
- Tickets live in the included CRM, with the contact's record and history alongside.
What happens in the CRM on every event
Support without records is support that repeats itself. This is what gets written on every event.
- Query resolved
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It writes: Record
Logged on the contact's record: what they asked and what they were told.
- Unresolved incident
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It writes: Ticket
A ticket opens with the details taken and the conversation thread. Your team enters with context.
- Team reply
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It writes: TicketHistory
The reply and the closure stay in the same ticket: one thread per case.
- Question that was a sale
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It writes: Lead
The “and how much is this?” doesn't get lost in support: it enters the pipeline as a lead.
What it costs
Included from the Business plan
On WhatsApp, with the Business plan (€129/mo, with tickets). On voice, with the Business plan (€349/mo).
Stand-alone configuration outside an implementation: €290, once — your knowledge base loaded, your schedules and resources, and the CRM defined for every event.
Questions about this vertical
Where do the answers come from?
From your knowledge base: the documentation you load. What isn't there doesn't get answered: the agent takes note and opens a ticket, it doesn't make things up.
What happens to what it can't resolve?
It opens it as a ticket in the CRM with the details already taken: who, what and what's been said. Your team gets a case with context, not a missed call.
Ready to transform your customer service?
Tell us what you want to solve and our team will get back to you within 24 working hours.
- Phone
+34 951 047 200 - Email
hola@utio.io - WhatsApp
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