Telephony and AI, one step at a time
AI phone system: from routing your calls to an agent that answers them
A cloud PBX routes calls around your team. Add AI and every call is also transcribed, summarised and searchable. The third step is a voice agent that picks up when nobody can. Here are all three, with prices, so you can choose where to stop.
In short
An AI phone system is a cloud PBX that routes your calls and also transcribes them, summarises them and makes them searchable. On universaltelecom.es it costs €19/user/month; without AI, €12. The next step is UTIO's voice agent, which answers the calls itself: from €149/month.
- The first two steps are the cloud PBX from Universal Telecom, the company behind UTIO.
- Cloud PBX: extensions, IVR, queues, call recording, mobile app and webphone, with no lock-in. With the configuration pack (€60) it's up and running in 5 working days.
- Cloud PBX with AI: CRM integration, transcription, summaries, tagging and call search from the very first user.
- Voice agent (Reception plan): 500 minutes and one number included; it answers, books appointments, takes messages and hands over to a person when needed.
The three steps, one by one
Each step adds something to the one before. You can stop at any of them.
| Step | What it does | Price | Where to buy |
|---|---|---|---|
| Cloud PBX Your telephony, in order | Extensions, IVR, queues, opening hours, call recording, mobile app and webphone. Every call goes to the right person. | €12/user/month | universaltelecom.es (Spanish-language site) |
| Cloud PBX with AI Plus every call transcribed, summarised and searchable | Everything in the PBX, plus CRM integration, transcription, summaries, tagging and call search. | €19/user/month | universaltelecom.es (Spanish-language site) |
| The agent that answers Plus you no longer have to pick up | It greets callers, answers FAQs, books from real slots in your calendar, takes messages and hands over to a person when needed. All of it logged in the CRM. | €149/month (Reception plan, 500 minutes included) | utio.io: AI virtual receptionist |
Prices exclude VAT. The cloud PBX and the PBX with AI are sold on universaltelecom.es; the voice agent on utio.io.
«And whenever you choose, the next step answers the calls itself, on the same telephony and the same CRM.»
Which step do you need?
It depends on what's going wrong with your phone today.
- Cloud PBX
- Your team takes nearly every call and what you're missing is a way to route them: extensions, queues, opening hours and the mobile app.
- Cloud PBX with AI
- You want to know what was said on each call without replaying it: transcription, summaries, search and the call in your CRM.
- Voice agent
- You lose calls because nobody can pick up: line busy, lunch break or out of hours. The agent answers, books the appointment and leaves you the message.
How the PBX and the agent fit together
You don't have to choose. The agent can transfer the call to a PBX extension's direct number or to your mobile; with a warm transfer, whoever answers first hears why the customer is calling.
Want to see it next to a receptionist or voicemail? Read the AI voice agent comparison.
Further reading
How to choose an AI virtual receptionist for your SME in 2026
How to choose an AI virtual receptionist for your small business in 2026: ten criteria, what to ask every provider and what UTIO offers on each point.
Human receptionist or AI virtual receptionist: which one fits?
Human receptionist or AI virtual receptionist? What each one does, when each makes sense, how to combine them and what they cost, with a comparison table.
How to use a local number to receive international calls
Find out how to use a local number for international calls, and what to check about coverage, requirements and costs before connecting it to your voice agent.
AI phone system FAQ
What is an AI phone system?
It's a cloud PBX (extensions, IVR, queues, call recording) that also transcribes, summarises and tags every call so you can find it later. From Universal Telecom it costs €19/user/month, CRM integration included.
How is it different from a voice agent?
The PBX with AI works on the calls your team takes: it routes them, then hands them back to you transcribed and summarised. The voice agent answers them itself: it greets callers, answers FAQs, books appointments, takes messages and hands over to a person when needed.
Can I have the PBX and the agent at the same time?
Yes. They're steps on the same ladder: the agent can transfer the call to a PBX extension's direct number; with a warm transfer, whoever answers first hears why the customer is calling. If you're unsure how to combine them in your case, tell us through the form.
How much does each step cost?
The cloud PBX is €12/user/month; with AI, €19/user/month, no lock-in. The voice agent starts at €149/month with 500 minutes and one number included (Reception plan). Prices exclude VAT.
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