You build it — €0
- Sign up online, no card
- Creator builds the agent by reading your website, in one minute
- Number active right away; the agent starts in draft mode
- 14-day trial with 30 min of voice agent
- No integrations, no configured verticals
UTIO Voice
The voice agent that answers when you can't
A missed call may be a customer who's already dialling someone else. The agent answers, books the appointment and leaves you the message in the CRM. Work out below what missed calls cost you today. Building it yourself is free; wiring it into your business is paid.
In short
UTIO's voice agent picks up when you can't: it answers, books real slots from your calendar, qualifies the caller and hands the call over when needed. From €149/mo with 500 minutes and one number included.
- Build it free in a minute with Creator; if you want us to wire it into your calendar and CRM, from €490.
- Going over your minutes? Extra minutes run from €0.25 to €0.15 depending on the plan; we alert you at 80% and you can set a spending cap.
- It introduces itself as a virtual assistant and won't give out a person's details for a number someone reads out: it uses the calling number or a verification code.
- 14-day trial with 30 voice minutes, no card and no lock-in.
Last reviewed:
How much do missed calls cost you?
Enter your numbers. The maths is yours, not a promise of ours.
What does the voice agent do? Inbound and outbound calls
Concrete work. Only what already runs in production.
Inbound calls
- It answers
- At any hour. It introduces itself as a virtual assistant and gets to the point.
- It books real slots
- It reads your Google Calendar, offers slots that exist and books, moves or cancels the appointment.
- It qualifies
- It asks what you would ask and hands the hot lead to your sales rep, context logged in the CRM.
- It takes messages
- It notes the message, files it in the CRM and schedules the call-back.
- It hands the call to a person
- By schedule, by topic, or when the caller asks: cold or announced (warm) transfer, to your mobile or a PBX extension, with your own greetings and opening hours.
- It answers on a local number
- Your agent can answer on a local number in France, the United Kingdom, Germany, Italy or the United States. Coverage in 83 countries: if you have customers abroad, they call a number in their own country.
Outbound calls
- Appointment reminders
- It calls to confirm or remind the booked appointment.
- Customer notifications
- The call someone on your team makes today: order ready, appointment moved, paperwork pending.
- Outbound campaigns
- With the Contact plan dialer: lists, retries and the result logged in the CRM.
Outbound calls are available from the Business plan; the campaign dialer, on Contact.
Get more messages than calls? The WhatsApp agent works on the same CRM.
What the voice agent doesn't do
We say it here, not in the small print.
- It doesn't give professional advice: medical, legal or financial.
- It doesn't diagnose. If a caller describes a symptom, it takes note and hands over the call.
- It doesn't produce custom quotes: it gives the prices you publish and leaves the rest to your team.
- It doesn't pose as a person: it says it's an assistant at the start of the call.
That limit is configurable: you decide what it answers and what always goes to a person.
Listen to a call (in Spanish)
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Build it yourself for free, or we build it for you
The monthly fee is the same and neither option locks you in. The only difference is who wires the agent into your business.
We build it — from €490
- Your script tuned to how you speak
- Your vertical configured
- Integration with your calendar, CRM or ERP
- Tests with real calls before going live
- Adjustments through the first month
- Payable over 3 months
Voice agent pricing, in full
The monthly fee covers telephony, numbers, AI and CRM. Setup is zero if you build it yourself.
Reception
€149/mo
500 minutes included · €0.30/min · extra at €0.25/min
- 1 number
- Appointments vertical
- Notifications
- Self-service: no integrations
Setup
- €0
- You build it. Creator creates the agent by reading your website, in one minute.
- €490
- We build it: your script tuned, your vertical configured, your calendar, CRM or ERP connected, tests with real calls and adjustments through the first month. Payable over 3 months.
Full first year: €2,278 · setup is 21% of it
We alert you at 80% of your minutes, and you can set a spending cap.
Business
€349/mo
1,500 minutes included · €0.23/min · extra at €0.19/min
- 3 numbers
- Calendar and CRM connected
- Lead qualification
- Outbound calls
Setup
- from €1,490
- We build it: your script tuned, your vertical configured, your calendar, CRM or ERP connected, tests with real calls and adjustments through the first month. Payable over 3 months.
Full first year: from €5,678 · setup is 26% of it
We alert you at 80% of your minutes, and you can set a spending cap.
Contact
€899/mo
4,500 minutes included · €0.20/min · extra at €0.15/min
- 10 numbers
- Campaign dialer
- Multi-agent teams
- 99.9% SLA
Setup
- from €2,900
- We build it: your script tuned, your vertical configured, your calendar, CRM or ERP connected, tests with real calls and adjustments through the first month. Payable over 3 months.
Full first year: from €13,688 · setup is 21% of it
We alert you at 80% of your minutes, and you can set a spending cap.
Custom
on quotation
Extra minute from €0.12
- ERP
- Multi-site
- Multilingual
- Custom workflow
Setup
- from €3,500
- A custom project: scope, integrations and timeline agreed with you, with a written quote before we start.
We alert you at 80% of your minutes, and you can set a spending cap.
Verticals it can run
Five in production. The rest are sold as projects, not promises.
Appointments and bookings
Real slots, book, move or cancel, reminders and check-in (Google Calendar).
included
Leads and sales
It qualifies, quotes from your published rates and hands the hot lead to sales.
included from Business
Support
It answers from your knowledge base and opens tickets with the details taken.
included from Business
EVA, personal assistant
For your team, not your customers: calendar, email, quotes, invoices, calls on request and a daily summary.
From €39/mo
E-commerce
Orders and catalogue from your connected store.
+€39/mo
Is it legal? AI disclosure, GDPR and your data
- Disclosure from the first second
- The agent says at the start of the call that it is an AI and introduces itself as a virtual assistant. You can adjust the wording, not remove it.
- Privacy on the server, not in the prompt
- The agent won't give out a person's details for a number someone reads out: it uses the channel's number or a verification code. The system enforces the rule; it isn't an instruction that can be talked around.
- Your data
- We sign a data-processing agreement, and you can request export or deletion whenever you need. If your industry requires you to know where the data is hosted, ask us before signing and we'll answer in writing.
- An operator, not a middleman
- We are a CNMC-registered operator: the telephony, the numbers and the minutes are our own.
Voice agent vs answering machine, receptionist or DIY
The three real alternatives, no straw men.
The answering machine
Voicemail records; it doesn't resolve. Callers in a hurry don't leave a message: they hang up and dial the next number on the list.
The agent answers, books the appointment and takes the message.
A receptionist
A person resolves things, and stays essential for whatever needs judgement. But she works office hours, one call at a time, and costs a salary.
The agent doesn't replace her: it takes the repetitive calls off her desk and hands over the hard ones with context.
Building it yourself on Vapi or Retell
The platforms advertise from $0.05/min, but the real all-in cost sits between $0.07 and $0.30/min, and bring-your-own-keys builds end up between $0.13 and $0.31/min once you add model, voice, transcription and telephony. And the numbers, the telephony and the support are still your problem.
According to public cost analyses. Sources: Vapi's published pricing · Retell's published pricing
With UTIO the minute is inside the fee: model, voice, transcription and telephony on our own carrier network. From €0.30/min on Reception to €0.20/min on Contact.
Real cases
Voice agent
European EV grant management company
They manage electric-car grants in the UK and Spain and needed their leads qualified over the phone.
What was set up: A voice agent dedicated to lead qualification.
The work it does
- Qualifies leads over the phone
- Covers both markets: the UK and Spain
Pays €349/mo — plus an average of €414/month in additional traffic
Voice agent
Law firm · answers 24/7, around 200 calls a month
They needed the firm's leads, the diary and the qualification of every contact handled over the phone.
What was set up: A voice agent for leads, diary and qualification.
The work it does
- Manages the firm's leads
- Keeps the diary
- Qualifies every contact
Pays €149/mo
Voice agent FAQ
Do I have to disclose that it's an AI?
That's our default: the agent says at the start of the call that it is a virtual assistant. You can adjust the wording, not remove it — we don't build agents that pose as humans. It also works in your favour: callers get to the point and calls run shorter.
Where is the data kept?
We confirm exactly where it is hosted in writing before you sign, together with the data-processing agreement. What the product already does: the agent won't give out a person's details for a number someone reads out (it uses the channel's number or a verification code), and you can request export or deletion of your data whenever you need.
Can it transfer the call to a human?
Yes. You set the rules: by schedule, by topic, or whenever the caller asks. The agent does a cold or announced (warm) transfer to your mobile or a PBX extension, with the context already logged in the CRM. And when someone on your team takes over a conversation, the AI genuinely goes quiet for that customer. If nobody picks up, it takes the message and schedules the call-back.
What happens if I go over my minutes?
Nothing dramatic: extra minutes are billed at €0.25 on Reception, €0.19 on Business and €0.15 on Contact. No service cut-off, no forced plan change. We alert you at 80% of your minutes and you can set a spending cap, so the bill holds no surprises. If you go over every month, the next plan up is almost always cheaper.
If Creator builds it for me, why would I pay for implementation?
Creator builds the agent by reading your website: it knows what you do and it answers. Implementation is everything else: connecting it to your calendar so it books real slots, to your CRM so the hot lead reaches your sales rep, to your ERP if needed, and tuning the script with real calls over the first month. Building it yourself is free. Wiring it into your business is paid.
Is there a minimum contract?
No. Billing is monthly and you can cancel any time. If you leave, you take your numbers with you by portability, plus your CRM export and recordings. The 14-day trial doesn't ask for a card, so there is nothing to cancel either.
Can you tell it's not a person?
Yes, and we don't hide it: it introduces itself as an assistant. That said, it understands natural sentences, interruptions and accents, with no keypad menus and no need to speak slowly. The useful measure isn't whether it fools anyone, but whether it gets things done: booking the slot, taking the message, handing over the call with context.
How long until it's up and running?
Self-service: minutes. Creator builds the agent by reading your website and the number activates right away, in draft mode. If we set it up for you, the agent is usually answering within the first week, and we spend the first month tuning the script with real calls.
The next step: have it publish to your blog and social media too
The content agent writes the article, prepares each network's posts, checks the figures and publishes on schedule. From €49/mo, on a bill you already have.
Ready to transform your customer service?
Tell us what you want to solve and our team will get back to you within 24 working hours.
- Phone
+34 951 047 200 - Email
utio@utio.io - WhatsApp
Send a message
- 21 years as an operator
- Registered with the CNMC
- In-house support in Spanish