AI agent for restaurants: phone and WhatsApp bookings
Mid-service, nobody can get to the phone. The agent answers when you can't, checks the slots you have open in your calendar and leaves the booking made, with the name, the time and the party size noted.
In short
UTIO is an AI agent that takes your restaurant's bookings by phone and on WhatsApp: it offers the slots you have open in your calendar, books, changes or cancels, and sends a reminder before the visit.
- Phone bookings included from the voice Reception plan (€149/mo); on WhatsApp, with the Business plan (€129/mo).
- It replies in the customer's language, visitors from abroad included.
- 14-day free trial, no card required.
What it does for you, step by step
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Answers mid-service
Call or WhatsApp: it introduces itself as the restaurant's assistant and asks for the day, the time and how many people.
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Checks the open slots
It reads your calendar there and then and only offers the slots you have open for that sitting. If it's full, it suggests another time.
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Makes the booking
It confirms it with the name, the phone number and anything the guest wants to mention, like a high chair or a birthday. If they want to change or cancel, that's sorted in the same conversation.
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Sends the reminder
Before the booking the reminder goes out: the guest confirms or says they're not coming, and the slot frees up for someone else.
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Your team flags who didn't show
On the day, whoever is at the desk records the arrival (or the no-show) with one click in the dashboard, and it's logged on their record.
Built on the verticals: Appointments and bookings
What it logs in the CRM
Every booking leaves a record in the included CRM: you know who's coming, who changed and who didn't show, without the paper diary.
- Booking
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It writes: ContactAppointmentReminder
The guest is created or updated, the booking goes into the diary with their notes and the reminder is scheduled.
- Change of booking
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It writes: Appointment
The booking moves in your calendar and the CRM at the same time: one version of the truth, no double entry.
- Cancellation
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It writes: AppointmentTask
The slot is freed in the calendar and, if you switch it on, a task is left to offer it to another guest.
- No-show
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It writes: RecordTask
The no-show is flagged on the guest's record and a call-back task is created.
Channel, what it handles and plan
| Channel | What it handles | Plan from |
|---|---|---|
| Phone | Bookings, changes, cancellations and reminder | Voice Reception €149/mo |
| Bookings by chat, changes, cancellations and reminder | WhatsApp Business €129/mo |
Prices exclude VAT. Building it yourself with Creator is free. See full pricing
What it doesn't do
- It doesn't improvise about allergens or ingredients: it only answers with what you've given it and, if it doesn't know, hands over to a person.
- It won't confirm a booking without a free slot: if the sitting is full, it says so and suggests another time.
- It hands over to a person when needed: a large group, an event or a complaint.
Frequently asked questions
Can it take bookings while we're in the middle of service?
Yes, that's exactly what it's for. It answers when you can't, by phone or on WhatsApp, and the booking lands in your calendar and the CRM for you to see after service.
How does it know whether there's room?
It only offers the slots you have open in your calendar at the moment of the conversation. Once a slot is taken it's no longer offered, so it never books the same slot twice. If you set up your tables as resources, it books against them.
Does it handle customers from abroad?
Yes: it replies in the customer's language, by phone and on WhatsApp, and the booking is logged in your diary just the same.
How much does it cost for a restaurant?
Phone bookings are included in the voice agent from the Reception plan (€149/mo with 500 minutes). On WhatsApp, the calendar comes with the Business plan (€129/mo). Prices exclude VAT, with a 14-day free trial.
Further reading
How to use an AI personal assistant as a self-employed professional
Learn how to choose a task for an AI personal assistant, limit its access and decide what needs your approval before it handles your workday.
How much does a WhatsApp AI agent cost in 2026?
How much a WhatsApp AI agent costs: what Meta charges, what the provider charges, UTIO plans from €49/month, seats, setup and your first-year total.
How to choose an AI virtual receptionist for your SME in 2026
How to choose an AI virtual receptionist for your small business in 2026: ten criteria, what to ask every provider and what UTIO offers on each point.
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