AI agent for hair and beauty salons
With your hands full you can't pick up the phone or reply to a WhatsApp. The agent answers when you can't, knows how long each treatment takes and who does it, and books the appointment into a free slot in your diary.
In short
UTIO is an AI agent that books your hair or beauty salon's appointments on WhatsApp and by phone: it offers real slots by treatment and stylist, changes or cancels the appointment and sends the reminder.
- On WhatsApp, with the Business plan (€129/mo); by phone, included from the voice Reception plan (€149/mo).
- Every client and every appointment is logged in the included CRM.
- 14-day free trial, no card required.
What it does for you, step by step
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Answers the WhatsApp or the call
It introduces itself as the salon's assistant and asks which treatment the client wants: a cut, colour, a manicure or a facial.
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Finds a slot that fits
It accounts for how long the treatment takes, who does it and your opening hours, and only offers free slots from your calendar.
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Books, moves or cancels
It confirms the appointment in the chosen slot. If the client wants to change or cancel it, that's sorted in the same conversation and the slot goes back on offer.
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Sends the reminder
Before the appointment the reminder goes out: the client confirms or says they can't make it, and you have time to give the slot to someone else.
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Your team flags who didn't show
On the day, whoever is at the desk records the arrival (or the no-show) with one click in the dashboard, and it's logged on their record.
Built on the verticals: Appointments and bookings
What it logs in the CRM
Every appointment leaves a record in the included CRM: the salon diary and every client's record, up to date.
- Booking
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It writes: ContactAppointmentReminder
The client is created or updated, the appointment goes into the diary with its treatment and stylist, and the reminder is scheduled.
- Change of appointment
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It writes: Appointment
The appointment moves in your calendar and the CRM at the same time.
- Cancellation
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It writes: AppointmentTask
The slot is freed in the calendar and, if you switch it on, a task is left to refill it.
- No-show
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It writes: RecordTask
The no-show is flagged on the client's record and a call-back task is created.
- Interested but not booked
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It writes: Lead
If they asked but didn't book, they stay as a contact with their request noted and join the pipeline according to your routing rules.
Channel, what it handles and plan
| Channel | What it handles | Plan from |
|---|---|---|
| Appointments by chat, changes, cancellations and reminder | WhatsApp Business €129/mo | |
| Phone | Appointments by phone, changes, cancellations and reminder | Voice Reception €149/mo |
Prices exclude VAT. Building it yourself with Creator is free. See full pricing
What it doesn't do
- It doesn't recommend treatments or assess skin or hair: that's your team's job.
- It doesn't quote prices you haven't given it: it answers from your price list.
- It won't squeeze a treatment into a slot that's too short.
- It hands over to a person when needed: a complaint, an allergy or anything out of the ordinary.
Frequently asked questions
Does it know how long each treatment takes?
Yes. You set up treatments, durations, staff, opening hours and public holidays. The agent only offers slots where the treatment fits with the person who does it.
Can clients choose their stylist?
Yes, if the diary is set up per stylist: the agent offers that person's free slots and, if there are none, suggests another day or another stylist.
Does it work on WhatsApp?
Yes. With the WhatsApp Business plan (€129/mo) the CRM calendar is included and the appointment lands in your calendar. By phone, appointments are included from the voice Reception plan.
How much does it cost for a salon?
By phone, from the voice Reception plan (€149/mo with 500 minutes); on WhatsApp, with the Business plan (€129/mo). Prices exclude VAT, with a 14-day free trial.
Further reading
How to use an AI personal assistant as a self-employed professional
Learn how to choose a task for an AI personal assistant, limit its access and decide what needs your approval before it handles your workday.
How much does a WhatsApp AI agent cost in 2026?
How much a WhatsApp AI agent costs: what Meta charges, what the provider charges, UTIO plans from €49/month, seats, setup and your first-year total.
How to choose an AI virtual receptionist for your SME in 2026
How to choose an AI virtual receptionist for your small business in 2026: ten criteria, what to ask every provider and what UTIO offers on each point.
Ready to transform your customer service?
Tell us what you want to solve and our team will get back to you as soon as possible, usually within one working day.
- Phone
+34 951 047 200 - Email
utio@utio.io - WhatsApp
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